Refund policy
Returns, Refunds and Cancellation Policy
Last updated: 14 September 2026
Business information
KMS District Art
Nicolas Schmitt – Sole Trader (Individual Entrepreneur)
8 Place de l’Hôtel de Ville
68500 Guebwiller
France
SIREN: 109 350 165
SIRET: 109 350 165 00014
Email: contact@kmsdistrict.com
At KMS District Art, each order is produced on demand in order to avoid unnecessary production and storage of products.
1. Right to cancel
Under UK consumer protection law, customers purchasing goods online have the right to cancel their order within 14 days of receiving the goods, without having to provide a reason.
To exercise this right, the customer must clearly inform KMS District Art of their decision to cancel, for example by email to contact@kmsdistrict.com, within the 14-day cancellation period.
After notifying us of the cancellation, the customer has a further 14 days to return the goods.
The customer may handle the goods to the extent necessary to establish their nature, characteristics and functionality. The customer may be responsible for any reduction in the value of the goods resulting from handling beyond what would reasonably be permitted in a shop.
2. Return costs
Where the customer exercises their right to cancel, the direct cost of returning the goods is the customer's responsibility, unless the goods are faulty, damaged or not as described.
We recommend that customers obtain proof of postage and, where appropriate, use a tracked delivery service.
3. Faulty, damaged or incorrect products
The statutory cancellation rights described above are separate from the customer's legal rights concerning faulty or misdescribed goods.
If a customer receives a product that is faulty, damaged or does not correspond to the order, they should contact contact@kmsdistrict.com, providing their order number and, where appropriate, photographs showing the issue.
Depending on the circumstances and the customer's statutory rights, KMS District Art may provide:
- a replacement;
- a repair where appropriate; or
- a refund.
Where a return is required because the product is faulty, damaged or not as described, the customer will not be responsible for the return costs.
These rights are not affected by the fact that the product was produced on demand.
4. Refunds
Where a customer validly exercises their right to cancel, KMS District Art will refund the payments received for the order, including the cost of standard delivery.
If the customer selected a more expensive delivery option, only the cost of the standard delivery service will be refunded.
The refund will be made within the applicable statutory period and may be withheld until the goods have been returned or the customer has provided evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless the customer expressly agrees otherwise.
5. Exchanges
We do not routinely offer exchanges for products returned under the statutory cancellation right.
Customers who wish to purchase a different product may cancel their original order in accordance with their statutory rights and place a new order.
This does not affect the customer's legal rights in relation to faulty, damaged or incorrectly supplied goods.
6. How to request a return
Before returning a product, the customer should contact:
The customer should provide:
- their name;
- their order number;
- the product concerned; and
- details of the reason for contacting us, where the return relates to a fault, damage or incorrect product.
We will provide the appropriate return instructions and return address where necessary.
Customers should package returned products appropriately to minimise the risk of damage during transportation.
7. Model cancellation form
The customer may use the following form, although they are not required to use this specific form provided that they clearly communicate their decision to cancel.
To:
KMS District Art
Nicolas Schmitt – Sole Trader
8 Place de l’Hôtel de Ville
68500 Guebwiller
France
Email: contact@kmsdistrict.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Product: [product name]
Order number: [order number]
Ordered on: [date]
Received on: [date]
Customer name:
Customer address:
Date:
Signature (only if this form is notified on paper):