Shipping policy

SHIPPING POLICY

Last updated: September 11, 2026

KMS District Art ships orders to France, Germany, Spain, the Netherlands, Belgium, and the United Kingdom.

PRODUCT MANUFACTURING

Our products are made to order. After your order has been confirmed and payment has been received, it is sent for production before being shipped.

Production times may vary depending on the product, format, material, and destination.

DELIVERY TIMES

Estimated delivery times are displayed on the website at the time of ordering or during the checkout process.

The stated delivery times are estimates and may vary depending on the destination, carrier, periods of high demand, weather conditions, or circumstances beyond our control.

A delivery delay does not affect the rights granted to consumers under applicable law.

SHIPPING COSTS

Applicable shipping costs are calculated and displayed before the final confirmation of the order.

Shipping costs may vary depending on the destination country, product, format, and quantity ordered.

ORDER TRACKING

Where the carrier offers a tracking service, a tracking number may be provided to the customer after the order has been shipped.

Tracking is carried out directly with the carrier using the information provided.

DELIVERY ADDRESS

The customer is responsible for ensuring that the delivery information provided when placing the order is accurate and complete.

If an incorrect or incomplete address is provided by the customer, additional charges or a new delivery time may apply where provided for by the carrier.

DELIVERY PROBLEMS OR DAMAGE

We recommend checking the condition of the package and product as soon as it is received.

If the product arrives damaged, has a defect, or does not correspond to your order, please contact us as soon as possible at:

contact@kmsdistrict.com

We recommend including photographs of the package, its packaging, and the product concerned to facilitate the processing of your request.

This request for prompt information does not in any way limit your rights under applicable statutory warranties.

UNDELIVERED OR LOST PACKAGE

If your order is not delivered within the expected timeframe or if the tracking information indicates an issue, please contact us at:

contact@kmsdistrict.com

We will carry out the necessary checks with the service provider responsible for manufacturing and/or delivery and will inform you of the follow-up to your request.

CUSTOMS AND TAXES

For deliveries to the United Kingdom, customs duties, taxes, or additional fees may apply depending on applicable regulations and the delivery conditions applicable to the order.

Where such costs are payable by the customer, they are separate from the shipping costs displayed during the ordering process, unless otherwise stated.

Any customs duties, taxes, or handling fees charged by the authorities or the carrier are payable by the customer where legally applicable.